Privacy
Privacy Policy
This Privacy Policy explains how Tetris Move collects, uses, stores, and discloses personal information when you visit our website or request a quote for furniture removal services in Sydney.
Overview
What this policy covers
We take privacy seriously and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
Contact details (name, phone, email), move details (pickup/drop-off suburbs, preferred date), and any information you include in your message.
How we use it
To provide quotes, schedule services, communicate about your move, improve our website, and meet legal and safety obligations.
Personal information we collect
We may collect personal information when you submit a quote request, contact us, or interact with our website. This can include your name, phone number, email address, pickup and drop-off suburbs, preferred move date, and any other details you provide. We may also collect technical information such as IP address, device/browser type, and pages visited for security and analytics purposes.
How we use your information
We use your information to respond to enquiries, provide and manage quotes and bookings, communicate updates, deliver services, process payments (where applicable), and improve our customer experience. We may also use information to prevent fraud, maintain website security, and comply with applicable laws.
Disclosure to third parties
We may disclose personal information to trusted service providers who help us operate our business (for example, IT hosting, email/SMS providers, analytics, and payment processors). We only share what is necessary for them to perform their services and require appropriate confidentiality and security measures. We may also disclose information where required or authorised by law.
Cookies and analytics
Our website may use cookies and similar technologies to help the site function, remember preferences, and understand how visitors use our pages. You can manage cookies through your browser settings. Disabling cookies may affect some site functionality.
Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We keep information only as long as needed for the purposes described in this policy, unless a longer retention period is required by law.
Access, correction, and complaints
You may request access to, or correction of, the personal information we hold about you. If you have a privacy concern or complaint, please contact us and we will respond within a reasonable timeframe.
Contact us about privacy
Email: privacy@tetrismove.com.au
Phone: (02) 0000 0000
Service area: Sydney, NSW